Shipping, returns & warranty
General Shipping Information
All orders are directly sent from our warehouse in The Netherlands and are packed and dispatched within one (1) business day (Mon-Fri). All purchases made on weekends and public holidays will be processed within one (1) business day after the weekend/holidays. Once your order is shipped, you will receive a shipping confirmation to your registered email address.
* International orders are currently delayed. Post services work really hard to deliver your packages asap.
Shipping Rates & Delivery Times
- ORDERS FROM THE NETHERLANDS:
€3,95 with tracking for orders under €20. Free with tracking for orders over €20.
- ZONE 1 (Belgium, Germany, Hungary, Lithuania, Luxembourg, Spain, Sweden, United Kingdom) - est. shipping time 2/5 business days:
€4,95 with tracking orders under €50. Free with tracking orders over €50.
- ZONE 2 (Austria, Bulgaria, Czech, France, Greece, Ireland, Latvia, Poland, Portugal, Slovakia, Switzerland) - est. shipping time 5/8 business days:
€5,95 with tracking orders under €60. Free with tracking orders over €60.
- ZONE 3 (Croatia, Denmark, Italy, Malta, Norway, Slovenia) - est. shipping time 5/8 business days:
€6,95 with tracking orders under €70. Free with tracking orders over €70.
- ZONE 4 (Cyprus, Finland, Japan, Morocco, Romania, Singapore) - est. shipping time 5/8 business days:
€8,95 with tracking orders under €80.
Free with tracking orders over €80.
- ZONE 5 (Brazil, Canada, Dubai, Iceland, Indonesia, New-Zealand, United States) - est. shipping time 8/20 business days:
€7,95 with tracking orders under €50.
€4,95 with tracking order €50 - €75
Free with tracking orders over €75.
- ZONE 5 (Australia) - est. shipping time 10/20 business days:
€9,95 with tracking orders under €80.
Free with tracking orders over €80.
*Any orders shipping outside of the European Union will be subject to duties & taxes. We can not be held liable for any delays that occur due to customs. Payment of custom fees is the buyer's responsibility and is determined by the customs agency of the destination country. If you refuse to pay these and the parcel will be returned to us, you will get a refund minus the shipping costs and minus the fine we have to pay for the 'returned to sender' parcel.
Oops, I entered the wrong address, what do I do?
Please contact us immediately to change your details. If your item has already been shipped, we can not change or re-route your product and you will not be eligible for a refund. It is the responsibility for the customer to ensure all details are correct.
Returned to sender / refused parcels
Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at customer request, however, a new shipping fee will incur.
Items* may be returned within 14 days of receipt. Refunds will be issued via the original payment method. Please make sure the items are returned in new, unused condition in original packaging.
*Please note that we do NOT accept returns on (clip on) earrings and hair accessoires. For any returns, postage will be at the buyer's expense. Send an e-mail to firstname.lastname@example.org with your order number and the items you'd like to return, you will then receive a return form and can return it to us.
Orders are, most of the time, packed and ready for shipment within a timeframe of 30 minutes. We are therefore unable to cancel your order.
LORI-LORI is happy to offer a 6-month warranty on all pieces, if the care-guide is followed correctly. To begin a warranty claim, email us with your order #, photos (without photos, we can't help you) and a clear description of the damage. The warranty claim must be initiated immediately after noticing something is wrong.
If the replacement piece is out of stock, we will issue a store credit equivalent to the amount initially paid for the item.
*We do not warrant: broken wire or chain; chipped, cracked or broken pearls and beads; general wear and tear including items that have been bent out of shape, twisted and snapped, oxidized or on which clasp's plating is fading - we do warrant rings and stainless steel items on which the plating has faded within 180 days. Follow the care guide to prevent any of the above.